Beyond Personalisation: How AI Implementation Is Changing The CX Game For Retailers

Beyond Personalisation: How AI Implementation Is Changing The CX Game For Retailers

Ahead of the CX Retail UK Exchange on 7-8 July in London, we were delighted to sit down with two of our expert speakers, Richard Lim (Chief Executive, Retail Economics) and Mohsen Ghasempour (Group AI Director, Kingfisher) to discuss one of this year’s most pertinent topics: AI implementation.

In this wide-ranging interview, Richard makes use of his expertise in the space to truly understand Mohsen and Kingfisher’s AI strategy from concept to delivery. From navigating the challenges associated with generative AI and its pros and cons to real-life use cases, this is a unique insight into the inner workings of one of the UK’s largest retailers and how they’re adapting to this ever-changing landscape.


Please note: That all fields marked with an asterisk (*) are required.



This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.