Retail Experience Revolution: Building a New Seamless, Interconnected & Personable Experience from Discovery to Service
06-07 July 2026 | London, UK
Beyond Personalisation: How AI Implementation Is Changing The CX Game For Retailers
Ahead of the CX Retail UK Exchange on 7-8 July in London, we were delighted to sit down with two of our expert speakers, Richard Lim (Chief Executive, Retail Economics) and Mohsen Ghasempour (Group AI Director, Kingfisher) to discuss one of this year’s most pertinent topics: AI implementation.
In this wide-ranging interview, Richard makes use of his expertise in the space to truly understand Mohsen and Kingfisher’s AI strategy from concept to delivery. From navigating the challenges associated with generative AI and its pros and cons to real-life use cases, this is a unique insight into the inner workings of one of the UK’s largest retailers and how they’re adapting to this ever-changing landscape.
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