Content

About

The Alignment of Customer and Support Expectations

CX Network | 06/29/2015

Support organisations are implementing new technologies and processes to better connect customers with technical support teams, and customer satisfaction is paramount.

However, most organisations admit they're not pro-actively aligning their priorities with their customers' expectations.

SEE ALSO: The State of Support Services

Download this whitepaper to learn:

  • The importance of specific factors with regard to providing support to customers
  • What support tool features are most important to support organisations
  • Which factors are taken into consideration when measuring the value of a customer interaction


Sponsored by:

Download PDF Attachment

Upcoming Events


Customer Contact Week Asia 2025

September 2 - 5 2025
Conrad Orchard Singapore
Register Now | View Agenda | Learn More


CX Travel and Hospitality Exchange

8 - 9 September 2025
Hilton Syon Park, London
Register Now | View Agenda | Learn More


CX Retail USA Exchange

September 23-24 2025
Jersey City, New Jersey
Register Now | View Agenda | Learn More

MORE EVENTS