While most are aware of the benefits of deploying artificial intelligence (AI) for chatbots or voicebots for the handling of customer queries and issues, the AI is not the most important element in such an initiative.
In this white paper from Talkdesk, learn why the design of customer conversations matters more than the conversational AI that underpins it. When excellent customer conversation is combined with the power of AI technologies, chatbots and voicebots in retail can become virtual concierges that customers trust to solve their issues quickly and efficiently.
Download the white paper to uncover:
- How to correctly apply conversation design and retail principles when implementing chatbots and voicebots.
- What the common pitfalls are with chatbot and voicebot implementation and how to avoid them.
- How to ensure that chatbots and voicebots do not compromise on the security of customers’ personal information.