Content

Events
About

3 Structures to consider for experience-led transformation

CX Network | 05/13/2020

Consumers today demand experiences that are digital, on-demand, seamlessly omni-channel and personalized. But the path to getting there is not always straight forward.

Here Usermind has laid out the three organizational structures for experience-led transformation that provide enterprises with a tangible path forward to deliver improved customer experiences.

Download this whitepaper to access insights on: 

  • The three common organizational structures to consider for experience-focused enterprises
  • The organizational setup, strategic focus, and competencies of each org setup
  • How to strike a balance between velocity, innovation and scale
Download PDF Attachment

Upcoming Events


CX Retail UK Exchange

7-8 July 2025
Hilton Syon Park, London
Register Now | View Agenda | Learn More


Customer Contact Week Asia 2025

September 02 - 05, 2025
Grand Copthorne Waterfront Singapore
Register Now | View Agenda | Learn More


CX Travel and Hospitality Exchange

8 - 9 September 2025
Hilton Syon Park, London
Register Now | View Agenda | Learn More

MORE EVENTS