How Do You Create a 'Royal' Customer Experience? We Asked the Ascot Team

Today marks the start of the Royal Ascot race meeting, but what kind of marketing and customer experience initiatives accompany such a major event?In the past few weeks we've published podcasts uncovering customer experience and marketing secrets and tips from within hospitality with YO! Sushi's People Director and luxury retail with Barneys New York's Vice President of Customer Experience and Development. This week we turn to sports; horseracing to be exact. To mark the start of the Royal Asco... To continue reading this story Click Here