market report
Market report: Customer experience predictions for 2018
December 18 by Zarina de RuiterIt’s that time of the year again where at CX Network we look deep into our crystal ball to predict the biggest trends, disrupters and changes that will impact customer experience in the 12 months ahea...
Market report: Digital marketing trends 2017
July 24 by Zarina de RuiterIt’s been a year since CX Network’s last Digital Marketing Trends report and much has changed in the industry. Content marketing has gathered even more traction through the arrival of new formats and...
How travel and hospitality companies can thrive through CX
June 05 by Zarina de RuiterThis market report delves into the trends, challenges and disruptors in travel and hospitality with case studies and expert advice to help your CX strategy
The Biggest Customer Experience Challenges in Retail
March 15 by CX NetworkThe challenges facing CX practitioners in the retail industry range from industry-specific obstacles, such as bricks and mortar vs online, to those that affect the entire customer experience market, s...
How to Tackle the Biggest Customer Loyalty Challenges
February 06 by Zarina de RuiterLong-term customer loyalty is the holy grail for many companies, but it’s often easier said than done. And in no industry is this, arguably, more challenging than within telecoms.
Market Report: Customer Experience Predictions for 2017
December 12 by Zarina de RuiterIs your CX strategy optimised to cope with the biggest trends that will be affecting you in 2017? Download your complimentary copy of the report today to find out.
The Winning Strategies of Customer Experience Leaders
November 21 by CX NetworkWe’ve all heard the same organisations pop up time and time again when people discuss the brands that have the best customer experience; Amazon, first direct, John Lewis, USAA and Disney, to name but...
7 Steps for senior management buy-In
September 19 by Ingrid LindbergIt seems so simple. There is a huge customer need and you have a solution. Getting money to fix it should be easy, right?
What is the Role of the CDO in a Saturated C-Suite?
August 22 by Zarina de RuiterThe digital revolution hasn’t only changed the tools, processes and channels organisations use, but it has fundamentally changed the way they do business and interact with their customers.
3 Ways to Reach Customer Insight & Analytics Decision Makers
August 15 by Zarina de RuiterAn ebook to boost customer insights and analytics strategies that brands use
How to Capitalize on the Digital Disruption Impacting CX
July 28 by Zarina de RuiterMarket Report: How to Capitalise on the Digital Disruption Impacting Customer Experience
Market Report: Digital Marketing Trends
May 25 by Zarina de RuiterThere’s no denying that we live in a digitally-focused world. Internet traffic has increased fivefold in the last five years alone and is set to double again by 2019, and by 2020 Millennials are predi...