Contributor: Richard DeSilva
Posted: 05/31/2016
Customer Experience Success | Telecoms
The Nordic region is in a period of digital transition. With a reduction in the use of binding periods arriving at a time when consumer trust is low, telecom operators must improve their delivery if they are to retain and grow their customer base. No longer can companies be comfortable with providing merely a competent service – today’s customers Full Article »
Contributor: Tania Silva-Jones
Posted: 09/27/2016
Video Telenor Data Reveal Moments of Truth
Kjell-Morten Johnsen is Executive Vice President, Head of Telenor Europe at Telenor ASA & Member of the Board of Director of Vimpelcom Ltd. In an interview at the Customer Experience Exchange for Telecoms he talked about: Why a seamless end-to-end customer journey is a business priorityWhich department owns this journey within the companyWhic Full Video »
Posted: 12/07/2015
The Evolution of Customer Experience in 2015
The key trends, challenges and investments from the last 12 months and how they will shape the CX landscape in 2016. Our brand new comprehensive report, ‘The Evolution of Customer Experience in 2015’, provides insights into the changes that have shaped the industry in 2015 to help customer experience leaders leverage these challenges, turn them int Full Whitepaper »