signupnewsletter2.png

Telecoms
Contributor: Zarina de Ruiter
Posted: 01/25/2017
Customer Experience Orange Telefonica Telus
Customer experience leaders from Orange, Telefonica and Tesco Mobile shared their CX and digital journeys as well as the key takeaways learned along the way at the annual CEM in Telecoms Global Summit in London, UK. Tesco Mobile’s Recipe for Growing the Base Estelle Levacher, Customer Experience & Proposition Manager at Tesco Mobile, spoke ab Full Article »
Posted: 01/31/2017
How Millicom Links ROI to Customer Initiatives
Lynn Holmgren is the former CXO of mobile services company Millicom International Services. At the Executive Customer Contact Exchange US she held an insightful presentation around Millicom’s service strategy, specifically outlining their journey to becoming more customer-centric and linking ROI to customer initiatives through case building. Watch Full Video »
Posted: 12/07/2015
The Evolution of Customer Experience in 2015
The key trends, challenges and investments from the last 12 months and how they will shape the CX landscape in 2016. Our brand new comprehensive report, ‘The Evolution of Customer Experience in 2015’, provides insights into the changes that have shaped the industry in 2015 to help customer experience leaders leverage these challenges, turn them int Full Whitepaper »