Contributor: IQPC Editorial Team
Posted: 11/02/2016
The CEM Telecoms Annual Report 2016
In advance of the CEM in Telecoms Global Summit, taking place in January 2017 in London, industry leaders from across the globe provide their insights into the initiatives optimising customer experience in their organisation. Download this report to learn about:A financial services approach to customer experience in telecomsThe dynamic evolution o Full Article »
Contributor: Tania Silva-Jones
Posted: 12/15/2016
BT Seamless Customer Experience Across the Group
Andrew Jones is the Managing Director, Group Customer Experience at BT. In an interview at the Customer Experience Exchange Europe he spoke about:How they create a seamless customer experience across the entire BT GroupThe biggest challenge to getting that alignmentThe importance of broadening the skill sets of employees so they can provide a bette Full Video »
Posted: 12/07/2015
The Evolution of Customer Experience in 2015
The key trends, challenges and investments from the last 12 months and how they will shape the CX landscape in 2016. Our brand new comprehensive report, ‘The Evolution of Customer Experience in 2015’, provides insights into the changes that have shaped the industry in 2015 to help customer experience leaders leverage these challenges, turn them int Full Whitepaper »