Asia's #1 Customer Experience
Leaders Platform
Leaders Platform
Lucep (Past Sponsor)
The Lucep solution is about engaging customers anywhere and
anytime. Whatever channel a customer chooses, web, social media, phone, SMS or
in person - Lucep manages the customer in the sales pipeline to ensure that if
any friction occurs in any channel, that the appropriate staff can be
immediately engaged to drive closure.
Lucep
can recover abandoned web forms, direct mobile app users into appropriate
contact centre personnel, automatically prioritize VIP customers and
facilitates a Just In Time banking model. This increases sales by reducing
sales pipeline fallout across every channel, from retail branches to social
media; and drives cost savings by deftly coordinating customer interactions.
With Lucep you can reduce retail branch footprint while increasing its throughput,
and rapidly enable as many new channels as you want without increasing costs or
risking quality.
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QUESTIONS?
Contact us via email at enquiry@iqpc.com.sg.
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