EUROPE'S PREMIER INVITATION-ONLY MEETING
FOR CX LEADERS IN TRAVEL & HOSPITALITY

[9-10 September 2024] | Hilton Syon Park, London

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Speakers

If you would like to be involved in speaking at the 2022 event, please contact us at info@exchangeevents.co.uk - we'd love to hear from you!

2023 Speakers

Franck Kermarrec

Franck Kermarrec
Chief Development Advisor
GLOBAL HOTEL ALLIANCE

Vinay Parmar

Vinay Parmar
Chief Customer Experience Officer
NATIONAL EXPRESS

Heike Birlenbach

Heike Birlenbach
Senior Vice President Customer Experience
LUFTHANSA GROUP AIRLINES

Bas Lemmens

Bas Lemmens
President EMEA
HOTELPLANNER.COM

Deepa Dorai

Deepa Dorai
Global Customer Success Director
DIRECT ATPI GLOBAL TRAVEL

Louise Williams

Louise Williams
Head of Customer Experience Design
TUI

Sue Bradley

Sue Bradley
Director of Customer Experience Delivery
TUI

Ganna Koval

Ganna Koval
Global Loyalty, CRM & Promotions Director
NH HOTEL GROUP

Philippa Cresswell

Philippa Cresswell
Executive Director On Board Customer Experience
AVANTI WEST COAST

Philip Cotton

Philip Cotton
Head of Customer, Trending and Trading Insight
ON THE BEACH

Gerardo Laino

Gerardo Laino
Head of Customer Experience
PARQUES REUNIDOS

Alan Grehan

Alan Grehan
Head of Product Design and Research
BRITISH AIRWAYS

Rebecca Arthur

Rebecca Arthur
Head of Guest Experience
DORCHESTER COLLECTION

Lorenza Maggio

Lorenza Maggio
VP Product, Customer Experience & Marketing
EUROWINGS

Michael Stannah

Michael Stannah
Client Partner - Capita Experience
Capita

Heather Evans

Heather Evans
Head of Client Experience
Jacada Travel

Santosh Chand

Santosh Chand
Head of Customer Happiness
AirAsia India

Sarah Bui

Sarah Bui
Experience Director
code d'azur

Kate Shepherd

Kate Shepherd
Executive Strategy Director and Co-Founder
The Future Collective

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