Conversity are focused on helping telecommunications companies simplify complex multi-channel customer journeys through real-time personalised needs based recommendations, that drive customers to the right buying decisions faster.
RIPPL(TM), their intelligent guided selling platform, cleverly combines key sources of customer data from CRM systems together with real-time lifestyle assessments and configured business rules. Sophisticated algorithms identify customer needs and make tailored product/service recommendations along with lucrative up-sell and cross-sell options.
Built by guided-selling experts, it’s easy to integrate, and delivered as a service, so it will grow as needs evolve with no capex or technology refresh to worry about. Only RIPPL has 10 years of customer journey experience built in, is highly configurable, offers a fast time to market with proven customer KPI improvement and ROI on any channel or across the omni-channel.
Conversity offer consultancy, professional services and project management with in-house talent as standard to help you with everything you need for implementation.