Kjell-Morten Johnsen is Executive Vice President, Head of Telenor Europe at Telenor ASA & Member of the Board of Director of Vimpelcom Ltd.
In an interview at the Customer Experience Exchange for Telecoms he talked about:
- Why a seamless end-to-end customer journey is a business priority
- Which department owns this journey within the company
- Which industries he looks at to help them progress
- The role of digital in shaping customer strategy
- How Telenor has become more customer-centric in recent years
- The way they use data and extract insights