EPISODE OVERVIEW:
Darya Williams Senior Manager at T Mobile shares the telecoms provider’s approach to encouraging frontline employees.
Employee engagement
She maintains that it is about having a grasp of what your frontline employees are hungry for and it’s not always about pay and benefits that drive them. "There are so many reasons why those people come into work and do the jobs that they do every single day, and a lot of times the C-level executives just do not have the visibility to that."
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