Content

About

How To Guide for Zendesk's 2019 Customer Experience Trends

CX Network | 04/01/2019

This how-to guide, a companion to Zendesk's customer experience trends report, takes the best practices from top support leaders and breaks them down into actionable steps for you and your team.

Customer service 

By reading this step-by-step guide you will access clear recommendations on the following: 

  • Omnichannel support.
  • Building with an open platform.
  • Proactive engagement.
  • AI in customer support.
  • Setting up your team for success.
 
Download PDF Attachment

Upcoming Events


Customer Contact Week Asia 2025

September 2 - 5 2025
Conrad Orchard Singapore
Register Now | View Agenda | Learn More


CX Travel and Hospitality Exchange

8 - 9 September 2025
Hilton Syon Park, London
Register Now | View Agenda | Learn More


CX Retail USA Exchange

September 23-24 2025
Jersey City, New Jersey
Register Now | View Agenda | Learn More

MORE EVENTS