The retail landscape has already changed dramatically in 2017. Retailers analysing their holiday sales have begun to highlight some of the key areas generating buzz in the customer marketplace, and are putting plans in place to invest in the cutting edge customer technology to capitalise.
Chat bots, AI, personalisation and other technology developments are breaking the borders through which CX leaders in retail are operating in, making this industry one of the most challenging yet exciting environments to work in.
It’s these trends that will pave the way for consumer delight and, ultimately, profitability in 2017 and beyond.
This report, created ahead of the Customer Experience Exchange for Retail, delves deep into those organisations that are on their journey to customer excellence, together with thought leadership from Amazon, Jets, Levi’s, Mrs Field, and more about where the industry is headed, and what you can do to help safeguard your strategies for the future.
Report: Retail Without Borders
Tania Silva-Jones | 03/06/2017