In this ebook, customer experience journey mapping experts explain what lies beneath the challenges of designing exceptional CX. Leveraging insights from its Global Benchmarking Report, NTT gets under the skin of the real issues facing CX managers today and the impact that the last 12 months has had on customer experience.
NTT reveals the internal obstacles CX managers are likely to face, from breaking down organizational silos to attaining buy-in from the C-Suite and uncovering why fostering an organization-wide collaborative approach is key to delivering an exceptional customer experience.
With top tips and suggested strategies, this ebook provides CX managers with the key analysis, insight and tools they need to overcome some of the biggest CX challenges facing them today whilst identifying and capitalizing on opportunities to build a CX-centric environment for tomorrow.
Download this whitepaper to discover:
- How to ensure organization-wide commitment to CX strategy
- The value of turning customer data into actionable insights
- The principles of great customer journey design
- Why breaking down silos is key to delivering effortless CX
- How to create a culture of continuous improvement