This whitepaper examines why the UK remains at the start of the journey towards multi-channel maturity and how contact centres can take steps to develop effective multi-channel customer services.
Multi-channel customer service has been a much discussed topic in the UK for many years. Indeed the variety of channels on offer and sophistication of the platforms that run them create the impression of a mature industry. Yet the evidence of actual use suggests otherwise.
By downloading this whitepaper you will learn:
- The current state of the market
- Multi-channel guidelines
- Steps to developing effective multi-channel customer services
As a bonus, this insightful whitepaper is also available in three Nordics languages, click below to be redirected to the one of your choice: