Phil Pavitt is the Global Chief Information Officer for Specsavers, where he is responsible for supporting the digital transformation of the wider organisations with the right platforms and technology.
In this interview from the Digital Transformation+ conference he talks about:
- The importance of horizontal working to get digital right
- The top digital challenges within the retail industry right now
- Whether omni-channel should be a consideration within a customer experience strategy
- Breaking down organisational siloes to be successful with a digital transformation
- How the digital disruption has driven change within their CX strategy
For more insights from Digital Transformation+, also have a look at:
- CX TALK: The User Needs Philosophy of The Ministry of Justice
- CX TALK: Key Learnings From the Digital Strategies of Telefónica and HSBC
- CX TALK Case Study: The Digital Transformation Journey of Marie Curie
- CX TALK: How Travelex’s CDO Maintains a Customer-Centric Model in a Digitally Disruptive Age
- CX TALK: The Big Questions to Ask on Your Digital Transformation Journey
- CX TALK: Time Out’s Chief Digital Officer Reveals How to Tailor Experiences With Personalisation
- CX TALK: How Do BBC and Merlin Entertainments Make the Most of the Digital Revolution?
- CX TALK: Head Global Transformation at Zurich Insurance Company on Why Customer Centricity is a Mindset
- Lessons Learned from Digital Leaders at the Digital Transformation+ Conference