CX TALK: How Millicom Links ROI to Customer Initiatives

Lynn Holmgren is the former CXO of mobile services company Millicom International Services. At the Executive Customer Contact Exchange US she held an insightful presentation around Millicom’s service strategy, specifically outlining their journey to becoming more customer-centric and linking ROI to customer initiatives through case building. Watch the full presentation below. To continue reading this story Click Here