CX TALK: Customer Experience Transformation at TNT Express

Janet Verden is the Perfect Transition Executive at TNT Express. Her presentation at the Customer Experience Exchange for Europe was around their customer experience transformation, and how they’ve achieved this throughout the decades. While they were on top of the world in 2007, due to a combination of factors they moved to a place they didn’t want to be – and Janet highlights some key areas of focus that helped them turn this around. Watch her full presentation below. To continue reading this story Click Here