A recent report awarded utilities the lowest scores for customer experience across all sectors and markets. In fact, it was a huge 13% lower that the all-sector average. The report went on to show that Utilities were the only group where feedback indicated that the customer experience had actually worsened in the past 12 months!*
Following this report it is no surprise that utility companies across Europe are all united in their drive to improve the end-to-end customer experience to bolster consumer confidence, increase loyalty and strengthen brand reputation.
This eBook will introduce articles on 6 key customer experience elements that can revolutionise your business and the relationship you have with your consumers. Focusing on Big Data, Multi-channel Platforms, Social Media and many more, CX Network presents your guide to a stickier 2015...