Insights from Lloyds Banking Group, about how the company has put their customers at the heart of all their internal processes.
Insurance companies are under increasing pressure to achieve customer-centric transformation of their services to build customer trust and improve public perception of the industry.
No longer can insurance companies simply sell the best policy at the cheapest rate - now the focus must be on how to deliver the best end-to-end policyholder experience.
CX Network gathers first-hand information from Richard Beaven, Operations Director – Insurance, on how Lloyds Banking Group are able to put their customers at the heart of all their internal processes.