There is no doubt that the contact center has evolved over since 2019, but this "new normal" was already on its way. As we have further moved into a digital age, customer expectations for seamless, personalized experiences have only gotten higher. With this in mind, those working in CX face higher demands, which can lead to decreasing job satisfaction, workplace stress and mental health for employees.
As companies begin to accept this “new normal”, more than ever they are seeing the importance of the wellbeing of their staff at all levels – and there’s no one-size-fits-all approach. This toolkit provides insights and resources to help identify common challenges and offers ideas for improvements that will positively impact employees, as well as customers.
There are three personalized kits for agents which include: driving engagement and retention for management and operations staff; leading teams amid ever-growing complexity; and powering the next-gen customer experience for CX leaders.
Download the toolkit to:
- Learn the key stressors impacting each group's wellbeing
- Receive a checklist to improve wellbeing via processes
- Find a tech buyer's guide for tools to support the wellbeing and success of each stakeholder