The virtual agent market is changing, and part of this is due to the rapid rise of generative AI – and it means the contact center is facing tremendous change.
With AI-based agent platforms now available, the ability to build and deploy virtual agents is here. With the ability to understand and respond to customer queries in a more human-like manner, these AI systems have raised the bar, significantly improving the efficiency and quality of customer service.
This report evaluates markets and the major technology providers that participate in those markets to bring readers unparalleled insights into 22 providers that are making a difference in their respective markets.
Download this whitepaper to discover why:
- AI Agent Platforms are here to stay
- Deploying an Agent Assist offering is a must
- You should leverage a configurable virtual agent before starting to build custom ones
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