Wyndham Hotels & Resorts is the world’s largest hotel franchising company, with around 9,200 hotels in over 95 countries. But its contact center platform was falling short of the company’s global needs, creating roadblocks to seamless communication and operational efficiency—especially for travelers seeking timely assistance while on the go.
This whitepaper from Five9 explains how the world’s largest hotel franchising company transformed its fortunes and achieved key efficiencies with a new, future-ready contact center with AI integration.
Download this whitepaper to discover:
- How integrated and unified tools streamlined agent workflows
- How the group automated 80 percent of booking cancellations and achieved a 62 percent automation rate
- How a foundation for long-term growth and innovation was set