trends
2023 Global Contact Center Trends
February 08 by CX NetworkDiscover how the contact center can drive customer loyalty in 2023
ROI calculators to keep your CX budget on track
November 28 by Anna McKibbenManage your 2023 budget with this CX Network roundup of interactive financial tools
The CX lessons to take from 2022
October 07 by Adam JeffsWith 2022 almost done, CX Network reflects on the predictions that were made last year and the lessons they can teach us for next year
2022: The customer support tipping point
January 31 by CX NetworkDiscover how the customer support landscape is evolving and what businesses can do to keep up
The top customer experience statistics of 2021
December 21 by Olivia PowellA look back at the top industry trends in the mission to build customer loyalty
Five customer experience trends to watch in retail
August 25 by CX NetworkThis whitepaper explores the key CX trends shaping the retail sector
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January 21 by Sumit DuttaTEST HTML Page TEST HTML Page TEST HTML Page TEST HTML Page
Customer Experience Trend Report: North America
July 01 by CX NetworkCX Network looks at how CX practitioners in North America are impressing their customers
The 7 definite trends to transform customer experience in 2018
May 29 by Zarina de RuiterFrom hyper personalisation to the hybrid workforce, here are the top CX trends to incorporate in your strategy in 2018.
2018: The year of a more leveled CX playing field
February 06 by Gustavo ImhofThis isn’t the year of futuristic innovations and a complete industry overhaul, 2018 is about customer experience maturity across the board.Year after year, we see people talking about the next 12 mon...
The global state of customer experience 2017
August 22 by Zarina de RuiterThe biggest CX trends, challenges and investment priorities for the next 12-18 months
Digital marketing trends 2017: A snapshot
June 29 by Zarina de RuiterIt’s been a year since our last Digital Marketing Trends report and plenty has changed within the industry. Content marketing has gathered more traction through the arrival of new formats and social c...