How to Build a Connected Customer Experience

Contributor: Zarina de Ruiter
Posted: 05/19/2015
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Shop Direct's Head of Customer Experience talks about changing expectations and obstacles to overcome when building connected customer experiences in the digital space. Shop Direct is the UK and Ireland's leading multi-brand digital retailer, delivering 48 million products every year to millions of customers. They have been around for more

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Contributor: Zarina de Ruiter