How to implement a digital customer success strategy with data-driven insights
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CX Network - All Access: Future of CX
So you want to implement a digital customer success strategy, but don’t know where to start?
Watch this fireside chat with Natalie Aghdaey, Senior Product Marketing Manager at SurveyMonkey and Mariah Lenahan, Customer Marketing Manager at SurveyMonkey. The spoke about how they grew a digital customer success strategy from an idea to repeatable, scalable programs, enabling their customer success team to thrive.
We’ll do a deep dive on:
- The state of customer experience
- Key elements of a strong digital customer success program
- How to build a data-driven roadmap
This is a great session to watch if you’re thinking about how to create a digital success footprint at your organization, exploring tactics to support your customer support or success teams, or looking for ways to take your existing digital customer engagement efforts to the next level.
