THE UK'S PREMIER INVITATION-ONLY MEETING FOR CUSTOMER EXPERIENCE LEADERS IN BANKING, FINANCIAL SERVICES & INSURANCE
4 - 5 March 2024
| HILTON SYON PARK, LONDON
Agenda Day 2
8:50 am - 9:35 am
Fireside Chat: The Future of Finance: Spotlighting Convenience And Curbing Inefficiency To Operate Like A Scaled Start-Up
9:35 am - 10:05 am
Presentation: Considering The Chemistry Between AI, Technology, and Human Experiences Within Your Customer’s Journey
10:10 am - 10:40 am
One-To-One Business Meetings & Networking
10:10 am - 10:40 am
Think Tank: Improving The Customer Journey With CRM And Journey Mapping
10:45 am - 11:15 am
One-To-One Business Meetings & Networking
11:20 am - 11:50 am
Presentation: A Call For A Customer Contact Revolution
11:50 am - 12:35 pm
Roundtable 1: Approaching AI and LLM deployment in the financial sector: balancing risks and rewards
Tim Simpson -
Executive Director, Head of Design,
UBS
11:50 am - 12:35 pm
Roundtable 2: Building A CX Culture At Scale To Realise True Customer- Centricity
11:50 am - 12:35 pm
Roundtable 3: Bridging The Gap Between UX, CX & Design Thinking To Foster A Strategic & Practical Approach To CX
10:50 am - 11:20 am
Roundtable 4: Empowering Customer And Employee Thinking Through Generative AI
12:40 pm - 1:10 pm
One-To-One Business Meetings & Networking
12:40 pm - 1:10 pm
Think Tank: The Necessity For Ethical Design In CX
1:15 pm - 1:45 pm
One-To-One Business Meetings & Networking
1:45 pm - 2:30 pm
Interactive Networking Lunch
2:35 pm - 3:05 pm
One-To-One Business Meetings & Networking
2:35 pm - 3:05 pm
Think Tank: Building Conversations: Bridging Data Across The Enterprise To Advance Your CX Strategy
3:10 pm - 3:40 pm
One-To-One Business Meetings & Networking
