CX Exchange BFSI | Speakers

Meet our expert speakers joining the 2026 CX BFSI EU Exchange!

Alex Terpstra
Alex Terpstra
Chief Customer & Employee Care
ABN AMRO Bank
ABN AMRO Bank
Yolanda van Die
Yolanda van Die
Chief Brand, CX/EX & Marketing
Centraal Beheer
Centraal Beheer
Luis Fiestas de Fuentes
Luis Fiestas de Fuentes
Head of Daily Banking & Lending
BBVA S.A.
BBVA S.A.
Marcel Noordam
Marcel Noordam
Head of Digital
ING Deutschland AG
ING Deutschland AG
Kristin Müller
Kristin Müller
Head of Customer Experience
Sparda-Bank Berlin eG
Sparda-Bank Berlin eG
Stéphanie Pajot
Stéphanie Pajot
Global Head of Customer Experience
Allianz Partners
Allianz Partners
Lydie Percier
Lydie Percier
Chief Innovation Officer
Indosuez Wealth Management
Indosuez Wealth Management
Jan Myszkowski
Jan Myszkowski
Managing Director
Talanx
Talanx
Linda Kaimina
Linda Kaimina
Head of Digital Experience
Worldline
Worldline
Shivaji Dasgupta
Shivaji Dasgupta
Group Chief AI Officer
JTC Group
JTC Group
Maha Sefrioui
Maha Sefrioui
Director of Digital Banking
CIC
CIC
Bjartmar Strøm Jensen
Bjartmar Strøm Jensen
Director, Customer AI Solutions
Tryg
Tryg
Silvia Juričić
Silvia Juričić
Director of Customer Support Department
Erste Bank Croatia
Erste Bank Croatia
Michał Stulgis
Michał Stulgis
Head of Customer Experience and Pricing Strategies Team
PKO Bank Polski
PKO Bank Polski
Aleksandra Vasin
Aleksandra Vasin
Head of Customer Growth and Experience
Raiffeisen banka a.d. Beograd
Raiffeisen banka a.d. Beograd
Muhamet Hajdari
Muhamet Hajdari
Head of Customer Experience & Journey
NLB Banka
NLB Banka
Nienke Bloem
Nienke Bloem
CX Expert, Keynote Speaker & Educator
Flora et Labora
Flora et Labora
Manuela Pifani
Manuela Pifani
Founder & Managing Director
CXellence Consulting
CXellence Consulting
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