CX Exchange BFSI | Speakers

Meet our expert speakers joining the 2026 CX BFSI EU Exchange!

Alex Terpstra
Alex Terpstra
Chief Customer & Employee Care
ABN AMRO Bank
ABN AMRO Bank
Luis Fiestas de Fuentes
Luis Fiestas de Fuentes
Head of Daily Banking & Lending
BBVA S.A.
BBVA S.A.
Marcel Noordam
Marcel Noordam
Head of Digital
ING Deutschland AG
ING Deutschland AG
Kristin Müller
Kristin Müller
Head of Customer Experience
Sparda-Bank Berlin eG
Sparda-Bank Berlin eG
Stéphanie Pajot
Stéphanie Pajot
Global Head of Customer Experience
Allianz Partners
Allianz Partners
Lydie Percier
Lydie Percier
Chief Innovation Officer
Indosuez Wealth Management
Indosuez Wealth Management
Jan Myszkowski
Jan Myszkowski
Managing Director
Talanx
Talanx
Maha Sefrioui
Maha Sefrioui
Director of Digital Banking
CIC
CIC
Bjartmar Strøm Jensen
Bjartmar Strøm Jensen
Director, Customer AI Solutions
Tryg
Tryg
Shivaji Dasgupta
Shivaji Dasgupta
Group Chief AI Officer
JTC Group
JTC Group
Silvia Juričić
Silvia Juričić
Director of Customer Support Department
Erste Bank Croatia
Erste Bank Croatia
Michał Stulgis
Michał Stulgis
Head of Customer Experience and Pricing Strategies Team
PKO Bank Polski
PKO Bank Polski
Aleksandra Vasin
Aleksandra Vasin
Head of Customer Growth and Experience
Raiffeisen banka a.d. Beograd
Raiffeisen banka a.d. Beograd
Thania Gill
Thania Gill
Vice President, Affluent & Credit Product Lead for Europe
Mastercard
Mastercard
Muhamet Hajdari
Muhamet Hajdari
Head of Customer Experience & Journey
NLB Banka
NLB Banka
Nienke Bloem
Nienke Bloem
CX Expert, Keynote Speaker & Educator
Flora et Labora
Flora et Labora
Manuela Pifani
Manuela Pifani
Founder & Managing Director
CXellence Consulting
CXellence Consulting
Mark Blake
Mark Blake
BFSI Industry Practice Lead
Stibo Systems
Stibo Systems
Kevin Litwiak
Kevin Litwiak
GTM Lead EMEA
Vapi
Vapi
Andrew Linfoot
Andrew Linfoot
Strategic Account Executive
Glassbox
Glassbox
Barbara Stanelli
Barbara Stanelli
Account Executive EMEA
Vapi
Vapi
Amit Maor
Amit Maor
Product Manager, Agent Development
Sierra
Sierra
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