Silvia Juričić

Director of Customer Support Department Erste Bank Croatia

Day 1

8:45 Panel Discussion | Designing Responsible AI by Balancing Customer Desire, Regulation & Ethical Use

As AI adoption accelerates, financial institutions face growing tensions between innovation, regulation and ethical data use. Regulation can hinder technological agility, but customer expectations continue to rise. CX leaders must meet demand for intelligent, personalised experiences while ensuring compliance, transparency and responsible governance. In this panel, leaders explore how to design AI strategies that build trust, satisfy regulators and deliver competitive advantage.

Communicating data use, governance and safeguards to increase transparency and trust
Identifying where AI genuinely enhances customer value
Embedding agility while maintaining strong ethical and regulatory guardrails

Check out the incredible speaker line-up to see who will be joining Silvia.

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