Barbara Stanelli

Account Executive EMEA Vapi

Day 1

12:00 Partner Presentation | Architecting Voice AI for ROI

Voice AI is the fastest path to ROI in the contact center because it hits your most costly channel on day 1. But the return is architected, not automatic. It comes from two early decisions: pointing the agent at the right high-volume, measurable conversations to start, and getting those conversations to actually feel human, so callers stay engaged instead of asking for a person. Get that right and the results follow, the way Amazon Ring's did, ramping from a small slice of calls to their full frontline volume in just 2 weeks. The teams that win don't stumble into ROI. They design for it, starting with the very first call.

Check out the incredible speaker line-up to see who will be joining Barbara.

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