Bjartmar Strøm Jensen

Director, Customer AI Solutions Tryg

Bjartmar has 25 years of experience at Tryg. He spent the first 18 years on sales frontline. For the past 7 years, Bjartmar has launched a number of chatbots. Chatbots have become a specialty for both Bjartmar and Tryg.

Day 1

11:30 Presentation | Redesigning Service Models for the Contact Centre of the Future

Service and contact centre teams are often impacted the most by new technologies, shifting expectations and operational pressures. As AI automates more of the routine, frontline roles are evolving, requiring new skills, deeper customer expertise and greater trust in digital tools. This session explores how organisations can design modern service models where AI and

humans work together seamlessly to improve efficiency, reduce effort and elevate the quality of every customer interaction.

• Redefining frontline roles as AI handles more operational tasks

• Maintaining empathy and human connection in increasingly digital journeys

• Creating service models that scale without compromising quality

Check out the incredible speaker line-up to see who will be joining Bjartmar Strøm.

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