The CX Asia Excellence Awards 2025, held at Amara Sanctuary Hotel at Sentosa, was a night to remember. With the theme "Arabian Nights", the event celebrated the best and brightest in customer experience across Asia.

This year's awards recognised outstanding achievements in various categories, including:

• Best Contact Centre Award 
• Best Omni-Channel Experience Award: 
• Best Intelligent Chatbots Award
• Best Digital Experience Award
• Best Artificial Intelligence Award
  
• Best Data & Customer Insights Award
  
• Best Use of CX Technology Award
  
• Best Use of MarTech Award
  
• Best Employee Experience Award
• Best Diversity, Equity and Inclusion Award
• Best Customer Experience Team Award
• Best Customer Experience Award

The CX Asia Excellence Awards is Asia's pinnacle of recognition for outstanding customer experience achievements. Join us in celebrating the best practices and transformative strategies that have elevated the CX landscape across the region.

What's Inside the Brochure:

• Discover the 2026 Categories: Learn about the new and exciting categories for the upcoming awards, including the groundbreaking Diversity & Inclusion Excellence award.
• Understand the Submission Process: Find out how to submit your organisation's outstanding CX initiatives for consideration.
• Learn About the Judging Criteria: Discover the rigorous standards that our esteemed panel of industry experts will use to evaluate submissions.

Download the brochure now to learn more about the CX Asia Excellence Awards 2026 and start your journey towards recognition.

Discover the Pioneers of Customer Experience 2025

CX Asia Excellence Awards is proud to unveil the shortlisted organisations that shine brightest in customer experience. Our distinguished panel of judges has meticulously selected these finalists, each showcasing an unwavering dedication to understanding and exceeding customer expectations.

These trailblazers represent the pinnacle of excellence in the industry, setting new benchmarks for customer-centric innovation. This year, we celebrate their achievements under the enchanting theme of an Arabic Night, blending tradition with modern excellence.

Join us as we honor their accomplishments and announce the winners with grandeur at the Awards Ceremony on June 18, 2025.