22 - 25 September, 2020 | SANDS EXPO & CONVENTION CENTRE, SINGAPORE

CX Asia Excellence Awards

CX Asia 2020 Awards Brochure

CX Asia 2020 Awards Brochure

The Customer Experience Asia Excellence Awards is a globally recognised, annual industry awards ceremony, which honors and celebrates organisations and individuals who have exceeded industry standards in their customer experience initiatives. 

Returning for a 6th year, the highly-anticipated  2019 CX Asia Excellence Awards is now open for submissions. Celebrate your organisation’s exceptional customer experience achievements at Asia’s most respected and recognised awards ceremony this September! All applications are judged by a panel of independent, esteemed CX leaders across Asia with vast experiences in CX and the winners will represent best-in-class organisations of all sizes from Asia across a broad spectrum of industries.  

Download the brochure to find out more. 

CX Awards Application Form 2020 - Best Brand Experience

CX Awards Application Form 2020 - Best Brand Experience

This award recognises companies that have achieved incredible brand equity through innovative marketing and consumer-centric engagement strategies contributing directly to improved brand relationships and thereby customer experience.

Fill up your business contact and download the form now.

CX Awards Application Form 2020 - Best Contact Centre

CX Awards Application Form 2020 - Best Contact Centre

This award recognises and promotes Contact Centres that utilise innovative methods, metrics and ideas to provide quality support to their customers with strong business performance. Judges will consider each submission based on the demonstrable utilization of the core and advanced principles of effective contact centre management, regardless of the size of the centre. Internal management of the Contact Centre, creative staff incentive programs and telemarketing strategies will also be taken into consideration.

Fill up your business contact and download the form now.

CX Awards Application Form 2020 - Best Customer Experience Award

CX Awards Application Form 2020 - Best Customer Experience Award

This award celebrates and promotes the highest level of customer experience across Asia. Awards will honor and recognize organizations that promote an exceptional end-to end customer experience by putting their customers at the heart of every process, people and technology.

Fill up your business contact and download the form now.

CX Awards Application Form 2020 - Best Customer Experience Team

CX Awards Application Form 2020 - Best Customer Experience Team

This award recognises the group of individuals who demonstrates extraordinary commitment to delivering exceptional customer experience. In addition, service interactions, service culture, team spirit, product knowledge, and customer service best practices are taken into consideration.

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CX Awards Application Form 2020 - Best CX Personality

CX Awards Application Form 2020 - Best CX Personality

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CX Awards Application Form 2020 - Best Digital Experience

CX Awards Application Form 2020 - Best Digital Experience

This award recognises the delivery of exceptional customer experience across various digital channels and touchpoints. The Best Digital Experience Awards provides a vehicle for sharing best practices in engaging tech-savvy consumers through the strategic alignment of digital platforms, marketing and customer interactions.

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CX Awards Application Form 2020 - Best Employee Engagement

CX Awards Application Form 2020 - Best Employee Engagement

This award recognises companies that demonstrates the most compelling and holistic approach when it comes to their workforce engagement strategy. The submission needs to provide evidence that their strategies proved successful in making their employees more fulfilled in their work by providing methods and metrics used to measure ROI.

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CX Awards Application Form 2020 - Best Omni-Channel Experience

CX Awards Application Form 2020 - Best Omni-Channel Experience

This award recognises organisations’ efforts in the pursuit of a seamless omni-channel CX strategy which demonstrates a clear understanding of the customer journey and best practices on optimising the customer’s interactions on preferred channels.

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CX Awards Application Form 2020 - Best Social Media Strategy

CX Awards Application Form 2020 - Best Social Media Strategy

This award recognises organisations who are utilising social media as a strategic channel for excellent customer interaction, engagement, service support, marketing and sales promotion contributing to a seamless end-to-end omni-channel customer experience. Judges will consider the impact of social media on improving customer satisfaction, loyalty and brand or product awareness. In addition, response time, self-services, knowledge management and the use of social media application will also be taken into consideration in marketing impact, usability, scalability and viral nature of their social media program.

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CX Awards Application Form 2020 - Best Use of CX Technology

CX Awards Application Form 2020 - Best Use of CX Technology

This award recognises companies who have made the best use of technologies as a core strategy in their commitment to elevate the overall system efficiency, resources management and Customer Service quality. In addition, connectivity and harmonisation of these technologies will also be taken into consideration.

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CX Awards Application Form 2020 - Best Use of Mobile

CX Awards Application Form 2020 - Best Use of Mobile

This award focuses on the program that highlights meaningful engagement with consumers using a mobile platform. Entrants must demonstrate innovativeness and effective use of mobile channels including, but not limited to, QR codes, apps, games, location-based services and mobile web marketing.

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CX Awards Application Form 2020 - CX Vendor Excellence

CX Awards Application Form 2020 - CX Vendor Excellence

This award recognises any type of vendor (software, research firm, consultant etc.) that has significantly contributed to the success of their client’s customer experience programs.

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