Asia's #1 Platform for Customer
Experience&Contact Centre Leaders
15 - 18 June 2027 l Amara Sanctuary Sentosa, Singapore
What Awaits You at CX Asia Week
CX Asia Week 2027 brings together Asia’s leading customer experience, customer contact, service, digital, technology and transformation leaders to explore how organisations can create better experiences, smarter operations and more connected digital enterprises.
PREMIUM CONFERENCE
15 - 18 JUNE
CCW Asia showcases transformative
contact centre strategies driving
excellence in customer service, support
and care.
PREMIUM CONFERENCE
15 - 18 JUNE
NexGen CX highlights showcases transformative CX strategies driving loyalty, efficiency, and innovation in APAC.
PREMIUM CONFERENCE
15 - 18 JUNE
AWARDS NETWORKING DINNER
16 JUNE
CX Asia Excellence Awards Ceremony
12 years celebrating the highest levels of achievement and excellence in Asia.
What Makes CX Asia Week 2027 Unique?
Platform for – CX, Customer Contact, Customer Service, Customer Operations, Digital and Enterprise Transformation Leaders
18Years
Of Excellence: The region's longest-standing conference dedicated to CX mastery
90%
End-User Attendance: Premium networking opportunities with a focused audience.
70+
Speakers, 80% of Them Brand-New — Bringing Fresh CX, Customer Contact and Digital Enterprise Perspectives.
15Years
Celebrating Asia's Most Innovative CX Organisations at the CX Excellence Awards.
75%
of our attendees are senior leaders from more than 12 industries, across finance, retail, tech, and hospitality.
Hear from Past Attendees
Confirmed Participants of 2026
Leading #1 Platform for – CX, Contact Centres, Customer Service, Customer Operations & Digital Enterprise Leaders
- 15 Years: Asia’s longest-running CX conference
- 90%: End-user attendance, so you network with peers rather than vendors
- 70+: Speakers, 80% of them new this year
- 13 Years: of the CX Asia Excellence Awards
- 75%: of attendees are senior leaders, from 12+ industries including finance, retail, tech and hospitality
See the best moments from CX Asia Week 2026
Why CX Asia Week is Essential for You
Learn from Asia's top CX innovators
Gain insights from CX leaders at brands like GB Corp, GXS Bank, Ritz-Carlton Reserve, AEON, and Estée Lauder—trailblazing the future of customer experience across Asia.
Discover practical strategies
Find the balance between cost optimisation, leveraging GenAI and automation, and delivering value through meaningful, human-centered customer experiences.
Network with decision-makers
Connect and collaborate with industry leaders. Featuring cross-functional senior leaders, reflecting how CX transformation cuts across business units.
Access cutting-edge CX solutions
Access a showcase of the latest CX solutions—helping you optimise processes, enhance loyalty, and achieve measurable impact.
Take away actionable insights
Equip yourself with strategies to leverage technology for ROI, adapt to evolving consumer behaviours, and drive CX differentiation in today’s uncertain market.
Unlock Growth: Sponsor CX Asia Week 2027
Position Your Brand in front of CX Leaders
Partner with Asia's longest-running CX event, now in its 15th year
Reach the Right Audience
Meet CX, customer contact and digital transformation decision-makers. 90% are end users and 75% are senior leaders.
Choose What You Want to Achieve
Lead generation, speaking slots or brand visibility, with packages built around your goal.
A LOOK AT 2026 CX ASIA WEEK SPEAKERS
Katja Forbes
Executive Director, Head of Client Experience, CIB DCDA
Standard Chartered Bank
Helen Ng
Chief Executive Officer
General Storage Company (Lock+Store)
Emily Tan
Head of SEA CRC
Nestle Nespresso
Lolitta Suffian
SVP CX
Bank Simpanan Nasional
Erwin Peter
VP
Prudential
John Epok Pascual
Head of System & Tools and Training and Quality Assurance
Circles.Life
Catherine Santamaria
Chief Customer and Marketing Officer
Bank of the Philippine Islands (BPI)
Gigi Low
Director, Customer Experience
NTUC CLUB
Dr. Bishoy Sawiris
Chief Data Officer
GB Corp
Sebastien Boisseau
Head of Digital Customer Engagement - Data & Analytics
Menarini Asia-Pacific
Vivian Miao
Organizational Development Director - Global Customer Support Center
Trip.com
Chris Ng Enhan
Director of Customer Success
ST Engineering/ST Engineering iDirect Inc dba iDirect
Catherine Loh
Personalization Director
JLL
Ashish Shukul
Global Vice President, Marketing & Sponsoring
Schaeffler Group
Elaine Tan
Head of CS, Customer Relationship Management Loyalty and Business Process Development
Pet Lovers Centre Pte Ltd
Philip Joseph
Senior Vice President - Group Customer Experience
Indosat Ooredoo Hutchison
Suraiya Mohamed Noh
Regional Field Service Lead, Greater Asia Pacific
Lenovo
Yvonne Lau
Executive Director - Head of CX, Consumer Banking
DBS
Febriani Rossa
Assistant Vice President of Contact Channel Management
PT Bumi Serpong Damai, Tbk (Sinarmas Land)
Harriet Wakelam
Executive Director & Head of Group Design
DBS BANK
Dr Angel Lo
Director of Marketing Communications APAC
Olympus APAC
Rajesh Grover
Group Vice President of Artificial Intelligence, Digital and Omnichannel
Kanmo Group
Fatimah Hussein
Head of Department
RHB
Cindy Tan
Head, Digital Channels Experience
Singtel
Hui Hwa Koh-Minjoot
Vice President & Head, Allied Health, Patient Experience
IHH Healthcare Singapore
Babul Balakrishnan
Senior VP, Customer Experience (Cx)
Thunes
Eduardo Imperial
Head Customer Success Management APACME
Vodafone Business
Ben Wu
Global Customer Engagement Lead
Nestlé
Roxanne Lim
CRM and Customer Loyalty Manager
Metro Singapore
Yash Sheth
Head of Customer Lifecycle Strategy GoFood
Gojek
Felicia Cao
Head of APAC Contact Centre Operations
LEGO Singapore Pte Ltd
Nikolaus Ong
Chief Operations Officer (COMO Group)
Comoclub
Xavier Chia
Head of Customer Service
Pacific International Lines
Kirk Chua
Customer Service Lead, Associate General Manager, Airport Operations Services
Changi Airport Group
Ricardo Ramires
Head of Customer Services Asia-Pacific, Diagnostics, Siemens Healthineers
Siemens Healthineers
Kelly Yoong
CDO & Director
Sentosa Development Corp
Caroline Leong
Chief Customer Officer
TEEG
Damien Cummings
Chief of AI Strategy & Organisational Transformation
NUS-ISS
Nicholas Kontopoulos
Vice President of Marketing, Asia Pacific & Japan
Twilio
Aleksei Shuravin
Head of Customer Service
Salmon Group
Ng Yan Chao
IBG Group Head Customer Experience
DBS Bank
Emma Cabochan
Senior Vice President of Legal Services and Head of Data Privacy
Asia United Bank
Melody Lim
Head of Customer Experience
Aboitiz Power
Riana Ramahandridona
Vice President and General Manager of Global Customer Success
Circles
Irene Lim
Assistant Vice President of Customer Relations
The Ascott Limited
Imran Khan
Regional Insights & Analytics Lead | AMEA Snacks
Mars Snacking
Abdul Hadi bin Hashim
Lead Customer Acquisition & Relationship Management
Tenaga Nasional Berhad
Chanelle Wang
Head of Experiential Marketing, East Asia
Schneider Electric
Michael Dela Cruz
Sr. Director CX Strategy & Innovation
e& UAE
Simon Goh
Head Group Digital Experience
Great Eastern Life Assurance Co Ltd
Harry Yu
CEO
LEVEL3 AI
Rahm Rajaram
Vice President Operations
ShopBack
Andrew Spark
Director, Field Architecture - APJ
Liveperson
Alyona Medelyan
Co-Founder and Chief Executive Officer
Thematic
Nadiya Omar
Brand Ambassador
We Love MarTech
Aseem Puri
CEO Beauty Well Being Greater Asia & Unilever Thailand
Unilever International
Ananditha Mayasari
Assistant Vice President and Head of Marketing
Kopi Kenangan
Razvan Paraschiv
Head of Marketing Systems & Operations
Airwallex
Antoine Nazaret
Associated Vice President Digital Marketing & Growth
NBA
Jamie Say
Head of Marketing
Ego
Wanda Pascua
Head of Marketing
Tonik
Sok Hoon Koo
Director of Marketing
Shangri La Hotel Singapore
Adelise Ashdown
Regional Global Head of Marketing, Brand & Client Experience Lead (APAC)
Jones Lang LaSalle
Shalini Seneviratne
Marketing Director of Baby and Child Care
Kimberly-Clark
Andrew Hill
Snr Dir Digital
Coca-Cola
Mason Tay
Director, Global Markets Growth
TripAdvisor
Esther Tan
Global Director of Marketing and E-Commerce
Plaza Premium Group
Iain Twine
Chief Marketing & Communications Officer
DALI Everyday Grocery
Julien Dahmoun
Head of Digital Marketing
Starhub
David Chung
General Manager – Marketing and Customer Relationship
Trans Eurokars Pte Ltd (Mazda)
Benjamin Choo
Head of Channel Marketing
Moomoo SG
Jaslyin Qiyu
Chief Marketing Officer & Head of Customer Experience
Cigna Healthcare
Anurag Bhargava
Area Marketing Director for Asia Pacific, Core Diagnostics
Abbott Laboratories
Seong Yee Teoh
Head of CRM and Digital Marketing
Stashaway
Sambashiva Srisailapathy
Regional Head Enterprise Portfolio FMCG
Grab
THANK YOU TO OUR 2026 SPONSORS
Event Partners
In Partnership With:
QUESTIONS?
Contact us via email at enquiry@iqpc.com.sg.
©2026 IQPC. All rights reserved.
