Interested in becoming an exclusive event partner? 

This information pack will provide you with all the information required about the packages available, including prescheduled 1:1 business meetings, speaking slots, branding opportunities and more. 

What our previous attendees have to say...

"Very good two days with some fantastic presenters. The content was really varied which I thought was great and a broad variety of attendees also supported the breadth of the questions and conversations." Head of Customer Experience, ASDA

"Extremely well organised event, with a great variety of suppliers and a wide range of businesses in attendance. The agenda allowed for a good mixture of workshops, 1-to-1 meetings and a wide range of topics presented. Thoroughly enjoyed being part of this event and face to face once again!" Global Digital Director, Domino’s Pizza

"Insightful, informal and informative, I left with copious notes and new connections." CTO, Halfords

Download your copy of the CX Retail UK Event Brochure here today!

Why Attend?

• The EXCLUSIVE opportunity to hear from those driving the best-in-class customer experiences.
• Join our customer clinic roundtables and bring your real-world problems to our CX experts!
• Discuss with retail challengers where the future of the industry lies.
• Untangle the A.I. puzzle with present and relevant strategies for automating, personalising and revolutionising the customer experience.
• Never walk by a booth handing out business cards again! With our tailored one to one meeting system, only meet with the suppliers who most interest you.
  

This infographic provides insight into the investment priorities and daily challenges of Customer Experience Leaders attending the CX Retail UK Exchange 2025.

A strong focus on investment in customer journey mapping, voice of the customer, in-store and digital experience, and predictive & behavioral analytics highlights CX Leaders’ commitment to understanding evolving shopper behavior and expectations, and delivering technology-enabled experiences that align with these insights.

CX Leaders also recognize that employee experience is critical to delivering exceptional customer service. As a result, they are prioritizing investment in training & development, workflow automation, and AI tools to transform the user journey and enhance service delivery.