Retail Experience Revolution: Building a new Seamless, Interconnected & Personable Experience from Discovery to Service
07-08 July | Hilton Syon Park, London
CX Retail UK Exchange | Delegate Investment Priorities
This infographic provides insight into the investment priorities and daily challenges of Customer Experience Leaders attending the CX Retail UK Exchange 2025.
A strong focus on investment in customer journey mapping, voice of the customer, in-store and digital experience, and predictive & behavioral analytics highlights CX Leaders’ commitment to understanding evolving shopper behavior and expectations, and delivering technology-enabled experiences that align with these insights.
CX Leaders also recognize that employee experience is critical to delivering exceptional customer service. As a result, they are prioritizing investment in training & development, workflow automation, and AI tools to transform the user journey and enhance service delivery.
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