Speakers

Abhilasha Hans
Senior Vice President Customer Care
Etisalat

Ricardo Langwieder-Gorner
Chief Executive Officer
Silah Gulf W.L.L.

Yaekyum Leads
Manager - APAC sales
Sendbird

Yogesh Valunjkar
Regional Manager, ME
Aurionpro

Ajay Sirmokadam
Regional Manager, Africa
Aurionpro

Jens Voigt
Head of Marketing & Product Management
Dynacommerce

Laurent Rigaut
Vice President Customer Information & Personalization
ORANGE Corporate

Speaker

Humphrey Davis
Head of Online Care
Virgin Mobile UAE

Sammy Tuffaha
Director of Solution Marketing Digital Payments and eCommerce
Etisalat

Eman Rifaat Ghobashi
Head of Customer Experience and Service Modelling
Vodafone Egypt

Rim Dourai
Director Customer Experience and Process Management
Du

Tawfiq Al Lawati
General Manager Customer Care Telecommunications,
Omantel

Tarek AbuBakr
Technical Customer Experience Manager
Etisalat Egypt

Raffaella Bianchi
Head of Customer Experience
Du