Humphrey Davis

Head of Online Care
Virgin Mobile UAE

Check out the incredible speaker line-up to see who will be joining Humphrey.

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Forum Day One: Monday, 7 May 2018

Monday, May 7th, 2018

2:30 PM Interactive panel debate: Justifying the ROI in AI, RPA and chat bots in telecoms

Are customers more comfortable seeking assistance online or they still require the human connection? Join this debate to understand if chat bots are effective in managing customer expectations, as well as delivering the ROI.

Forum Day Two: Tuesday, 8 May 2018

Tuesday, May 8th, 2018

9:40 AM Analysing customer feedback and NPS

To understand how to effectively analyse customer feedback on multiple touch points, this session will cover the importance of putting customer feedback at the heart of your organisation and how it can lead to increased revenue, as well as product improvement