Forum Day One: Monday, 7 May 2018
Monday, May 7th, 2018
Are customers more comfortable seeking assistance online or they still require the human connection? Join this debate to understand if chat bots are effective in managing customer expectations, as well as delivering the ROI.
Forum Day Two: Tuesday, 8 May 2018
Tuesday, May 8th, 2018
To understand how to effectively analyse customer feedback on multiple touch points, this session will cover the importance of putting customer feedback at the heart of your organisation and how it can lead to increased revenue, as well as product improvement