6-8 May 2018
Sheraton Grand Hotel, Dubai, UAE, Dubai, United Arab Emirates
Raffaella  Bianchi, Head of Customer Experience at Du

Raffaella Bianchi

Head of Customer Experience

Check out the incredible speaker line-up to see who will be joining Raffaella .

Download The Latest Agenda

Forum Day Two: Tuesday, 8 May 2018

Tuesday, May 8th, 2018

9:10 AM The key ingredients of a successful customer experience transformation: True north, design thinking, and organizational cohesiveness

By rallying your organization behind a common, coherent vision consistent with their brand, realigning internal mindsets and behaviors, and applying a generous dash of empathy into designing the customer experience, you differentiate yourself more effectively in highly competitive markets. Don't miss this session to discover some fascinating insights into the best strategies for improving customer experience