Tawfiq Al Lawati

General Manager Customer Care Telecommunications,
Omantel

Check out the incredible speaker line-up to see who will be joining Tawfiq.

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Forum Day One: Monday, 7 May 2018

Monday, May 7th, 2018

2:30 PM Interactive panel debate: Justifying the ROI in AI, RPA and chat bots in telecoms

Are customers more comfortable seeking assistance online or they still require the human connection? Join this debate to understand if chat bots are effective in managing customer expectations, as well as delivering the ROI.

Forum Day Two: Tuesday, 8 May 2018

Tuesday, May 8th, 2018

11:40 AM Case study: Customer centric digitisation

This session will explore the use of advanced data analytics solutions to enhance customer experience and expectation and how to implement social media care and experience