AI 2020: The future of CX… in 2 minutes!

Our new research shows that predictive analytics, artificial intelligence and smart devices are the intelligent enterprise applications that will have the biggest impact on organisations within customer experience by 2020.

And a whopping 82 per cent of CX leaders say they are “excited” about the impact of much-discussed buzzword artificial intelligence on the industry and only 8 per cent say they feel “worried” about the impending changes.

But what are the challenges companies need to overcome to move onto the next stage in their journey? And what can help them get there? We’ve summarized some of the key findings of our recently launched AI 2020: The Future of Customer Experience report in a snappy two-minute long video.