Ahead of the Customer Experience Exchange USA in Georgia (May, 28-30), we interviewed keynote speaker the Founding President and COO of Ritz-Carlton, Horst Schulze.
Schulze shares how he revolutionized the hotel industry, creating one of the most recognizable international brands - Ritz Carlton and forever altered the very nature of customer service.
“I went [to the Ritz Carlton] to create the greatest hotel company in the world; that was my vision, that was the dream. I hired people that wanted this. I said – that is leadership people in the beginning – don’t join me for a job, join me in this vision”
Access the preview of the interview to learn more about the inspiring story of how Schulze moved from Hyatt to build Ritz-Carlton, as well as touching on employee engagement and lifetime values of customers.
Read the interview in full…
You can download this insightful interview in full today by clicking here and don’t miss Horst Schulze’s keynote address at this year’s Customer Experience Exchange USA (Château Élan Resort (May 28-30, Georgia), the USA’s leading customer experience event for senior executives within the retail, travel and hospitality industry.