In just a few short months, Covid-19 has revolutionized the way businesses and customers interact.
Customers have increasingly used more digital channels and online help centers to resolve their issues quickly, as traditional support channels like phone and email were inundated with requests during the crisis.
To understand how this changing landscape is impacting businesses worldwide, we looked at 23,000 companies in this benchmark dataset that power their support operations with Zendesk.
Download this report to understand:
- Are these behavioral changes merely a response to the pressures created by a global crisis, or a lasting change for customer support?
- How do these trends impact the way businesses should assess and meet the needs of their customers going forward?
- The digital channel of choice for customers
- How self-service adoption is supporting brands through this new reality