Whether your business has just vaulted into the mid-market segment, expects to cross the threshold into the enterprise market in the near future, or has been an industry leader for many years, your company likely faces serious challenges in its mission to continue building on previous wins.
While getting to the top is no easy task, staying there requires constant vigilance, a willingness to discard outdated tactics and the aglity to respond to emerging customer experience and service trends.
Zendesk surveyed nearly 4,000 customer experience and customer service business leaders, managers, and agents to inform this agility playbook. Download this content for the study's key findings and analysis of agility capability data from more than 90,000 Zendesk companies across 175 countries on the CX strategies enterprise businesses use to sharpen their competitive edge.
Learn how to become more agile by:
- Making it easier to hear what customers are saying
- Designing teams to stay productive through change
- Investing in flexible technology that supports CX goals