What CX Excellence Means to Digital Disruptor TourRadar

Carly Hulls is the Head of Community & Customer Experience at start-up travel market place TourRadar.

In this interview from CX Excellence World, she talks about driving customer experience excellence through new marketing initiatives and constantly improving the website usability.

She also explains how as a digital disruptor she sees travel improving in the near future by bringing together personalisation with real world experiences.

Watch the full interview below.