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Outsourcing Your Customer Experience and Service Functions

Zarina de Ruiter | 05/20/2016


Petra Mengelt, Customer Service Director at Euroloan Group and a CX Network Advisory Board member, presented an insightful session around outsourcing at CX Excellence World this year.

They’re a rapidly growing FinTech organisation and she shares their experience with outsourcing, touching upon important aspects such as omni-channel and the human touch.

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