Jerome Goulard, Vice President B2B Customer Experience at Orange, presented an insightful session at the CX Excellence World summit in Paris around prioritisation vs a holistic approach in customer experience and how, and what, to prioritise for a great delivery. Watch the full presentation below.
Is Net Promoter Score overrated?
2025-09-03
Why CX leaders should build a "yes" culture
2025-08-29
6 - 8 October 2025
Hôtel Mövenpick & The Passenger Terminal, Amsterdam, Netherlands
Register Now |
View Agenda |
Learn More
October 14-15 2025
Miami Marriott Biscayne Bay, Florida
Register Now |
View Agenda |
Learn More
28 - 29 October 2025
Hyatt Centric, Melbourne, VIC
Register Now |
View Agenda |
Learn More