Jerome Goulard, Vice President B2B Customer Experience at Orange, presented an insightful session at the CX Excellence World summit in Paris around prioritisation vs a holistic approach in customer experience and how, and what, to prioritise for a great delivery. Watch the full presentation below.
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June 04 - 05, 2024
Westin Carlsbad, San Diego
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July 16 - 19, 2024
One Farrer Hotel, Singapore
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