Contact centers are big business. In fact, this year enterprises around the world are expected to spend more than US$407bn on handling and solving customer service issues. With such volume comes great responsibility, however, to ensure interactions are efficient, secure and in line with the expectations of customers.
Intelligent automation (IA) combines artificial intelligence, business process management (BPM), and robotic process automation (RPA) to support streamlined decision-making at scale. In the contact center this can create enhanced operational efficiency while improving the overall experience for both agents and customers.
Provided by EdgeVerve, this report explores how IA can be leveraged to reimagine the contact center, allow businesses to gain a competitive edge and create endless opportunities to maximize revenues.
Download this report to learn about:
• The advantages enterprises can gain from intelligent automation.
• The steps required to improve the quality and efficiency of a contact center with a suite of automation tools.
• How automation can transform operations and increase customer satisfaction.
Download PDF Attachment