The contact center has seen drastic and rapid change while being reshaped by major global trends that have influenced agent retention as well as tech investments. Customer experience leaders are applying technology to improve response times, provide self-service opportunities and improve efficiency. This is freeing up human agents to upskill, oversee more complex tasks and tap into their humanity, which a machine can never replace.
The Asia-Pacific region is projected to be the fastest-growing hub for contact center business process outsourcing (BPO) globally, due to the availability of its sizeable, linguistically-skilled and cost-effective workforces. In this report, discover the emerging trends in India, China, Malaysia, the Philippines and Singapore and gain a sense of how advanced technology is launching customer support into the future.
Download the report to learn more about:
- The five factors driving contact center growth in APAC
- Contact center market value and challenges for each country
- How AI is reshaping the job market
- What the future of contact centers looks like in APAC