NRMA recently transitioned between VOC platforms; with the aim of embedding the platform and a customer-centric agenda across all business and empowering the frontline staff to utilize the dashboard reporting capabilities for a ‘self service’ approach to customer experience. This has already resulted in significant increases in NPS. In this session:
The importance of selecting the right tool and the value the platform has brought to NRMA
How the platform has empowered staff and driven employee engagement and how the organization has in turn, driven engagement with the platform
Installing text analytics which has helped the NRMA to understand what was driving NPS
Check out the incredible speaker line-up to see who will be joining Tina.